CapMetro Access
Access is a demand-response, shared-ride service for people whose disabilities prevent them from riding our other bus and rail services. Access service complies with the Americans with Disabilities Act of 1990 (ADA). The term "paratransit" in this section refers to transit that is parallel in service to fixed-route bus service. Our ADA corridor maps can be found here.
As defined by the ADA, a disability is recognized, with respect to an individual, as a physical or mental impairment that substantially limits one or more major life activities. Anyone who, by reason of disability, is unable to use CapMetro's fully accessible bus and rail services may be eligible for Access Service.
To file an ADA or accessibility complaint regarding CapMetro's programs or services, please use the online customer comment form, contact the Customer Service Go Line at 512-474-1200 or do so in person at CapMetro's Transit Store located at 209 West 9th St. Comments will be logged, investigated and responded to.
NEW Access Software!
Access riders can book and manage trips seamlessly, track their vehicle and enjoy a stress-free ride using either our app or desktop software. Click here to open RiderWeb, first time users should select "Log In" and enter their phone number when prompted.