CAPITAL METRO
CUSTOMER SATISFACTION ADVISORY COMMITTEE
EXECUTIVE SUMMARY

DATE:	August 3, 2004
TIME:	6:00 P.M.
LOCATION:	Capital Metro 323 Congress 1st Floor
Members:	Rene' Barrera, Verona Thornton, Bob Harkins, Alfredo Ojeda and David Patterson
Associates:	Jerry Balaka, Joseph Thornton and Colleen Fisher
Staff:	Barbara Chavis, Joyce Simmons and Roberta Gonzalez

1. Meeting was called to order by Rene' Barrera and followed by introduction of members and CMTA staff.
2. Minutes for May and June were corrected and approved. July Minutes were motioned to approve and second with the following changes.
• Error: Joseph Thorton
• Correction: Joseph Thornton



• Error: Verona Thorton
• Correction: Verona Thornton



• Error, page 3 first bullet: Roberto will answer questions that were asked at last month's meeting at the next meeting.
• Correction: Roberto will answer questions that were asked at last month's meeting at the next meeting in regard to Greyhound service.



• Error, page 5: Annette Pool to give an update, since she has worked with the construction project.
• Correction: Annette Polk to give an update, since she has worked with the construction project called AMLI.



• Error, fifth bullet item: Rene Brill from IT Planning…
• Correction: Should be a separate paragraph and a separate presentation.



• Error, page 3 fourth bullet: On the Route 37, is there a shop right….
• Correction: On the Route 37, if there is a stop light….
3. Greyhound Bus Terminal Service - Roberto Gonzales. Bus services for Sunday evening routes at the Highland Mall stops after 8:30pm. The bus station is north of US 290 and west of IH 35, southeast of Highland Mall. North of the mall is the North Lamar Transit Center. The Greyhound Transit Center can pick up the routes after 8:30pm and shut down at 10pm. There are two buses that have their routes around Highland Mall and it shuts down after 10pm. Buses arrive 10-20 minutes apart between 8:30-9:30pm.

QUESTION - Find out how many people ride these buses at those times? It was noted that these buses have 40-50 customers during this time frame.

QUESTION - Would customer relations, c/o Barbara Chavis visit with Greyhound management and see if they would be interested in housing a CMTA bus information kiosk?

4. QUESTION - Find out which shopping centers has us allow to give them service on property?
• Hancock Center
• Riverside HEB
• Barton Creek Mall
• Wal-Mart
• Lakeline was removed off property
• Highland Mall was removed off property
5. Discussion on the Hotel and Convention Center and how they work with Capital Metro for special events with the extra bus routes. This is in the process of being finalized.
6. Discussion on different routes and proposed restructuring.
• 2nd Street routes
• Southeast routes (Woodward area, by St Ed's University and Dove Springs
• North - UT area (Shuttle stops and relocation due to construction)
• Cameron Road area

Subcommittee Reports -

1. Rapid Transit Subcommittee - Carl Tepper - No Report
2. Amenities Subcommittee - David Patterson - No Report
3. Technology Subcommittee - Richard Greenwalt - No Report
4. Fixed Routes Subcommittee - Jerry Balaka- No Report
5. By-law changes - Tepper/Barrera - No Report
6. CSAC Membership - No Report

Future Agenda Items:

1. Adopt-A-Stop Guidelines- Sam Archer
2. Downtown Circulator Design - Rob Smith
3. Greyhound - further discussion
4. TOD Guidelines - Sam Archer
5. Membership
6. Park and Ride - New vision and upgrades
7. Rapid Transit
8. Time Transfer - Ways to coordinate multiple routes
9. Transit Education
10. Web Site

Meeting adjourned.

Capital Metropolitan Transportation Authority
2910 East 5th Street | Austin, Texas 78702 | (512) 389-7400
Specific Route Information | (512) 474-1200