Services for Senior Citizens & Riders with Disabilities

Capital Metro offers a variety of accessible fixed-route bus, commuter bus, and minibus services throughout the service area for senior citizens and riders with disabilities. Any passenger with a valid disability and seniors 65 or over can ride free on any regular fixed-route service with:

• A valid Capital Metro Mobility Disability Fare card
• Temporary Disability Fare card
• Senior Citizen Fare card
• Medicare card eligibility for Disability Fare Card
  Waived fares are not valid on Special Event Shuttles or MetroAccess.

Lift and Ramp Access

Passengers who use wheelchairs or similar mobility devices will find lift or low floor ramp access to buses throughout the service area. The international access symbol (place here) is displayed on every accessible vehicle and on materials to indicate that the services are accessible to persons with disabilities.

Seating Access

The seating in the front of the bus is reserved for the elderly, persons in wheelchairs or other passengers with disabilities. The operator can assist with seating upon request.

Calling Out Stops

In accordance with the Americans with Disabilities Act of 1990 (ADA), all buses and operators on fixed- route services will announce stops as follows:

• Major stops/timepoints along the route
• Transfer locations and routes that serve them
• Major intersections
• Stops upon request

This service provides any passenger with information and orientation along the route and throughout the service area. An automated stop announcement system, in English and Spanish, allows consistency in the information provided to our passengers.

Accessible/Courtesy Stop Requests

Due to accessibility barriers at a bus stop or a customer's disability needs, requests to board or deboard at a safe location along a route, other than a bus stop, is allowed, upon request. Exceptions: all Limited, Flyer and Express services.

Operator Training

Operators are trained to meet the needs of passengers with disabilities and can assist passengers when getting on and off a vehicle and securing the wheelchair. They are also trained in sensitivity and awareness to meet the needs of passengers with disabilities. Assistance is provided upon request.

Free Training Opportunity

Capital Metro also offers free fixed-route bus training for passengers with disabilities and senior citizens. The training is provided through the Disability Assistance of Central Texas. Phone: 834-1827

MetroAccess Service

MetroAccess Service is available to individuals who, because of a disability, are unable to ride a fixed-route bus or van. MetroAccess operates on an advance-reservation basis for qualified passengers. Call MetroAccess at 389-7480 for an application or additional information. Applications are also available on the Web site: capmetro.org.

Access Advisory Committee

Capital Metro has a liaison for accessibility programs for senior citizens and persons with disabilities. The office can be reached at nancy.crowther@capmetro.org (email) or at 389-7583 (voice). To become involved in the Access Advisory Committee, which is responsible for many of the improvements to services for persons with disabilities and senior citizens, call 389-7583 (voice or 711) or come to the meetings held the first Wednesday of each month, 5-7 pm at 323 Congress Avenue.

Accessible Information Capital Metro provides:

• Schedule books in large print.
• Information offices are equipped with TDDs.
• Operators are trained in the use of Texas Relay 711 service, which enables persons with hearing or speech disabilities to communicate with Capital Metro.
• Customer Service Route and Schedule Information TDD line, 385-5872.
• Schedules can be accessed at capmetro.org.


Capital Metropolitan Transportation Authority
2910 East 5th Street | Austin, Texas 78702 | (512) 389-7400
Specific Route Information | (512) 474-1200