CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
MetroAccess Service
Policies and Procedures Guide
Revised October 2002

MetroAccess Service Application [PDF]     Servicio Transito Especial Aplicación [PDF]

The policies and procedures are under construction.

All ADA-eligible trips must begin and end within the paratransit service corridor which is defined as locations within ¾ mile of all fixed route bus service offered by Capital Metro at comparable times. As per the ADA section 37. 121 (c) complementary paratransit does not apply to commuter bus, commuter rail, or intercity rail systems.

Subscription Service: Reservations occurring at least once a week from the same origin to the same destination at the same time. When approved by MetroAccess, the reservation will be automatic. The passenger calls only to cancel. Passengers may apply for subscription service once every 3 months.

Trip: Transportation from an origin to a destination.

Taxi Voucher: Alternative taxi service used when making return reservations from medical appointments, veterinary services for a service animal of dog guide, jury duty, grocery stores, out-of-town travel or to and from a fixed route bus stop. Available to passengers who are ambulatory or who can independently transfer into a sedan.

TELEPHONE LISTINGS

MetroAccess
Information and Reservations 478-9647
Cancellations and Open Returns 385-1268 or 385-1271
Where's My Ride? 389-2767 or 389-2768
Administrative Office 389-7480
TDD 389-3230
FAX 369-7779