Continuous improvement is our goal, and so we listen to what you tell us about your experiences when considering changes to our service. The August 2019 service changes respond to that feedback and are intended to improve the rider experience while maintaining system efficiency.
These changes will go before the Capital Metro board of directors April 22 and, if approved, would take effect Sunday, August 18.
Wednesday, April 10
Meeting type: Public Hearing
Location: Capital Metro Headquarters
2910 East 5th St, Austin, TX 78702
Served by Routes 4 & 300
Reasonable modifications and equal access to communications are provided upon request. Please provide notice at least two days in advance.
Contact Martin Kareithi at 512-389-7583 or email our
Accessibility team for more information or to request informational materials in another format.
Our MetroLink service will transition to an on-demand neighborhood circulator serving the four areas identified for the pilot program last year.:
- Exposition Boulevard
- Johnston Terrace
- Springdale Road and Rogge Lane
- The area near St. David’s North Austin Medical Center
In addition, we will also launch the nighborhood circulator service in Leander, connecting customers to Leander Station.
Our efforts to match the proper service with different customer bases will continue in these parts of our service area. The neighborhood circulators will operate similar to the Pickup service that operated in the Mueller neighborhood and Northeast Austin in 2017-18. Customers will be able to request rides using an app or by calling in a same-day reservation. Each ride will be charged as a Local trip, $1.25 each way.
Specific details — such as the size of the service zone or days and hours of service — would be determined through extensive community engagement in each neighborhood.
Travis County and Capital Metro have reached an agreement on a transit development plan (TDP) that extends transit service to unincorporated parts of the county that lie outside of the Cap Metro service area. The board approved the TDP, which calls for services to be implemented in phases, in 2018.
In this phase, CARTS will operate the on-demand Pickup service in Hornsby Bend and Austin’s Colony as a one-year pilot sponsored by Travis County. The goal of the service is to connect the neighborhoods to Capital Metro’s Route 20 for High-Frequency service to the University of Texas campus and downtown, as well as the HEB at Springdale and Manor.
This pilot may not start in conjunction with other August service changes.
Some routes would again begin operating school-related trips, E-Bus service would resume operations and UT Shuttle routes would return to their in-session service
- School trips on Routes 4, 7, 10, 17 & 333 would resume service
- E-Bus Routes 410, 411 and 412 would also resume their service.
- UT Shuttle Routes 640, 641, 642, 656, 661, 663, 670, 671, 672, 680, 681 & 682 would shift back to their in-session service levels.