Courtesy and Safety
We're serious about
safety, and you should be too. Please use common sense in and around our
services. And, if you see something
to the operator. For more information on how to identify a
suspicious item or event, visit the Department of Homeland Security's See
Something, Say Something
you see something, say something. Report emergencies or suspicious activity to
any bus operator, uniformed personnel or call 911. When on MetroRail, use the
intercom to reach the train engineer.
- Always use traffic lights and
crosswalks, and obey all warning signals and railroad crossing gates.
- When boarding and exiting, watch your step and do not cross in front of the
- Please stay back at least three feet from the curb and station
platform edge while waiting for the bus or train.
- Standing while
riding is permitted except on MetroAccess vehicles. Look for a pole, stanchion
or a strap to hold for safety.
- Sitting or standing in the doorway or
the stairwell is never allowed.
- Falling asleep while riding is unsafe.
Customers who are asleep are at risk of being injured from unexpected vehicle
movements or braking, as well as theft and injury.
- Skating and biking
on train platforms or tracks is unsafe, potentially deadly and not
- The operator must secure your mobility device, such as a
wheelchair or scooter, for you.
- Lifts and ramps may be used at any
time the vehicle is stopped. Remain alert when boarding or exiting and allow
the operator to fully deploy the lift or ramp before entering.
and trains are allowed to pick up or drop off customers only at official
Capital Metro bus stops, stations or designated areas.
- Customers may
not board the vehicle once it pulls away from the curb.
- Never approach
a moving vehicle or attempt to knock on its doors or windows to capture the
- MetroRail trains are faster and
quieter than freight trains and not required to blow horns in designated quiet
zones. The Federal Railroad Administration requires train engineers to blow a
horn in construction work zones when workers are present, regardless of whether
the zone is regularly deemed a quiet zone. Capital Metro currently has ongoing
construction projects along the Red Line corridor with work moving to different
locations along the track daily or weekly.
- If you are standing on or
near the tracks, you may not see, hear or feel the vibration of an approaching
train. Be alert and watchful.
- Cross tracks only at designated
- Capital Metro has a zero-tolerance policy for trespassing
within the railroad
- The right-of-way extends approximately 25-feet on
each side of the tracks between Downtown Station and the Gracy Farms
- From north of Gracy Farms to Leander, it extends
approximately 50-feet from each side of the tracks.
does common courtesy mean on public transportation? Here are general guidelines
we ask everyone to follow:
- Customers are allowed one seat and should avoid taking up more space than
allowed. Laying down is not allowed. Assigned seating is not available.
- If a rider boards a full bus while carrying a child, kindly offer them your
- Do not block vehicle doorways; customers entering and exiting
need room to pass.
- Please let customers de-board the bus before
boarding. Because it speeds up the boarding process and allows our vehicles to
keep to their schedules, we ask that customers exit through the rear door when
- Allow customers in wheelchairs, people with disabilities,
senior citizens and those with small children to board the vehicle first.
- Do not yell out your stop request to the bus operator. When you're about a
block away, use the "stop requested" cord or button
- No standing while
vehicle is in motion.
- Lap seatbelts must be worn, if provided.
- Hospital beds, stretchers, Hoyer lifts, large shopping carts and other
devices posing a safety risk are not allowed on board vehicles.
are not allowed on vehicles with 15 seats or less.