MetroAccess Update on COVID-19

Updated: 7/1/2020 at 8:40 a.m.

We recognize that some of our MetroAccess customers are especially susceptible to illness. We recognize, too, that access to healthcare, groceries and other services is an essential part of your daily lives. We continue to work diligently to protect your health and safety while in our care and thank you for doing your part. Your fellow passengers and CapMetro staff are depending on you, too!

Please be aware of the following as modifications to our service may affect you.

Mirroring regular bus service, MetroAccess is operating on a limited-service schedule. Customers will only be picked up and dropped off between 6 a.m. to 10:30 p.m. Service days and hours are subject to change.

As the coronavirus pandemic continues its course and our community's response evolves, CapMetro will continue to monitor ridership demand. Wherever possible, vehicles are being scheduled with room to encourage social distancing. While travel is not restricted, avoiding unnecessary travel and remaining at home the best way to avoid exposure. Face coverings must be worn while on CapMetro vehicles.

Capital Metro resumed collection of fares on June 1. The Workforce Aid Pass provided fare-free service to MetroAccess customers experiencing unemployment in June, but that program has expired now. MetroAccess riders will still be required to show ID prior to boarding. The MetroAccess no show policy resumed on July 1. Please cancel unneeded trips at least an hour in advance to avoid a no show occurrence.

To safeguard all of our customers and vehicle operators, MetroAccess is unable to transport sick customers to COVID-19 testing sites, including drive-thru sites. Thank you for your understanding.

Frequently Asked Questions:

Please take care of yourselves! Thank you for riding Capital Metro.