MetroAccess Update on COVID-19
We recognize that some of our MetroAccess customers are especially susceptible to illness. We recognize, too, that access to healthcare, groceries and other services are an essential part of your daily lives. And so, it's important that we let you know the steps we're taking to ensure your continued health and safety while in our care, as well as any modifications to our service that may affect you.
MetroAccess is operating on a limited-service schedule. Customers will only be picked up and dropped off between 6 a.m. to 10:30 p.m. These dates and times are subject to change. Please avoid all travel unless it is necessary. To safeguard all of our customers and vehicle operators, MetroAccess is unable to transport sick customers to drive through COVID-19 testing sites. Thank you for your understanding.
As of midnight, March 24, Austin will be under a shelter-in-place order until April 13. Only essential MetroAccess trips may be booked during this period. Essential trips include medical appointments, workplaces that are allowed to remain open by the city and grocery trips.
In an effort to further limit the spread of disease, Capital Metro will not charge a fare to ride from April 1, 2020 through April 30, 2020 on any of its services. MetroAccess riders will still be required to show ID prior to boarding.
Stay home, and please contact a local health care provider for assistance. If your health care provider determines it necessary, they will contact Austin Public Health to request testing.
CapMetro has partnered with HEB and the Central Texas Food Bank to deliver groceries to your door. Please visit CapMetro Help at Home Kits for more information.
The city of Austin is sponsoring a free service called Bank of Nurses. They can be reached at 512-972-5555.
No shows and late cancellations are currently being excused.
We are not medical professionals and cannot accommodate emergency travel requests. Please contact 9-1-1.
Our dedicated team knows that transportation is a vital service. We will continue to operate as long as it is safely possible. For the most up-to-date information, please visit CapMetro.org. For information on potential service disruptions due to the public health crisis, visit CapMetro.org/COVID19.
We are expanding on our already high cleaning standards to increase how often we wipe down shared surfaces, including call buttons, railings, etc.
Our janitorial team has increased cleaning in common areas. Capital Metro staff members have access to soap and hand sanitizer, wipes, gloves and other cleaning and safety materials. We are modifying our internal procedures to limit possibilities for exposure. We are also providing staff with preventative education and regular status communication, and are ensuring they are aware of relevant features of their health care plans.
Stay at home if you are sick. Limit contact with others who are sick. Cover coughs with a sleeve or a tissue and immediately throw it away. Wash your hands frequently or use an alcohol-based hand sanitizer. Maintain good hygiene, get enough rest and eat healthy. Avoid non-essential travel or large crowds.
MetroAccess has suspended in-person Eligibility appointments for the time being. Existing customers whose eligibility is scheduled to end soon will be extended and will receive notification at a later date regarding the process for reapplying. New applicants who have submitted paper applications will be evaluated for temporary eligibility and will participate in an in-person eligibility assessment once on-site appointments can safely resume.
Please take care of yourselves! Thank you for riding Capital Metro.