Personal information identifies or describes a person or can be directly linked to a specific individual. Examples of personal information include, but are not limited to, a person's name, mailing address, billing address, telephone number, email address, credit or debit card number, security code and expiration date, and information related to a customer's mobile device and location if a customer uses the App or other traveler tools.
We may request personal information when you submit comments on Capital Metro service or when you participate in a survey, poll, blog or live chat. You may also be asked to provide information when subscribing to an email newsletter, email alerts, registering for the App, or purchasing Capital Metro services online. For example, you may be asked to provide an email address and name if you'd like Capital Metro to respond to input provided via a feedback form or survey. The personal information you voluntarily provide will be used to respond to your request and analyze trends. Capital Metro may use this information to inform you of service information, promotions, or other news of value to you as a transit customer. We may redirect your message to another government agency that is in a better position to answer your question. This information will not be disclosed to a third party unless you affirmatively consent to its release or unless required by law, court order, or as legally required to do so in connection with law enforcement investigations or other legal proceedings. Capital Metro or its contracted vendors do not sell, trade, or rent your personal information to anyone, except when the purpose and manner of the disclosure has been disclosed to you prior to your providing the information.
We occasionally hire other companies to provide limited services on our behalf, such as processing credit card transactions, sending emails, or answering customer questions about the Services. Those companies may be provided with the personal information they need to deliver the service for which they are hired. We require these companies to maintain the confidentiality of the information they receive, and prohibit them from using the information for any other purpose.
Capital Metro is committed to the security of customer personal information. Capital Metro, together with its service providers, store the personal information provided by Capital Metro customers on computer servers that are located in secure, controlled facilities. Servers are designed with software, hardware and physical security measures in place intended to prevent unauthorized access. Access to personal information is controlled through administrative, technical, and physical security measures and is regularly audited.