Code of Conduct
Help CapMetro maintain a safe and enjoyable transit experience for all riders and the community by reading and following these rules while onboard CapMetro services or at CapMetro facilities. Your cooperation is essential to ensure the safety, comfort and reliability of our services for all.
All customers and visitors to CapMetro facilities are required to follow local, state, and federal laws while using CapMetro facilities and services, in addition to adhering to these rules. Illegal or prohibited conduct will not be tolerated, and may result in a suspension from CapMetro services and/or criminal penalties. Violation of the CapMetro Code of Conduct will result in punitive action, including suspension from CapMetro services, in line with the Service Suspension Policy, and/or criminal charges being pursued.
If you see something, say something. If you see prohibited conduct, report it to any CapMetro operator, conductor or uniformed personnel or by calling the CapMetro GO Line (512) 474-1200. Once an issue is reported, CapMetro will respond as appropriate with available resources.
Prohibited Activities
The following actions are not allowed on any CapMetro service or at CapMetro facilities, under any circumstances.
- Threatening, aggressive or violent behavior towards CapMetro personnel or other people.
- Failing to pay the required fare. Riders must have valid fares and present it upon request by CapMetro personnel.
- Boarding with large items, including but not limited to shopping carts. Luggage and personal belongings are permitted but must always be under the control of the owner and may not block aisles.
- Disruptive behavior or noise, including profanity, insults, horseplay, arguing, performing personal hygiene tasks, or playing loud or amplified audio or video.
- Interfering with the operation of a vehicle, including sitting or standing in prohibited areas on the vehicles. Passengers should not speak with the driver while the vehicle is in motion.
- Boarding with a pet that is not a service animal (pets, emotional support or comfort animals are not allowed). Service animals must be under the full control of their handler at all times and cannot board CapMetro services in carts, strollers, etc., or occupy seats onboard the vehicle. Service animals that threaten the health or safety of CapMetro team members or customers will be removed from the system.
- Consuming food or beverages without spill-proof containers onboard CapMetro services. Alcoholic beverages must remain sealed and cannot be consumed on vehicles or at transit stops.
- Boarding without clothing covering both the upper and lower body, or in clothing visibly soiled with bodily fluids or excrement.
- Boarding with uncovered wounds or visible infestations.
- Using tobacco products, electronic cigarettes, vaping onboard CapMetro services or at CapMetro facilities.
- Panhandling, soliciting, or engaging in commercial activities.
- Boarding with items that may threaten the safety of the owner or others, such as gasoline, flammable liquids, hazardous materials, etc. These items are also not permitted at CapMetro facilities.
- Trespassing or loitering on CapMetro property for a non-transit purpose. Trespassing on or along rail right of way is strictly prohibited, including walking, standing, or placing objects on or near the tracks.
- Non-destination riding. All passengers must exit the vehicle or train at the end of the route and may not reboard to continue riding on the same vehicle.
For the safety of themselves and others, customers and visitors should follow instruction from operators, conductors or uniformed CapMetro personnel while onboard CapMetro services and CapMetro facilities.
Common Courtesy
To ensure a pleasant experience for everyone, CapMetro encourages riders to show consideration toward others while onboard. Please be mindful of the following:
- For your own safety, CapMetro strongly discourages sleeping onboard CapMetro services, especially while vehicles are in motion.
- Remain seated while the vehicle is in motion when possible. If standing, hold on to safety poles or handles.
- Allow onboard passengers to exit before boarding and, if possible, exit using the rear door. This helps keep vehicles on schedule.
- Kindly offer your seat to older people, people with disabilities, and people carrying young children.
- Use headphones with all audio devices to avoid disturbing others and limit use of speakerphone while on calls or playing video.
- Keep personal belongings in your lap, at your feet, or in designated storage areas. Refrain from placing feet or large items on seats and keep the aisles clear. Passengers are responsible for securing personal belongings and maintaining control.
- CapMetro is not responsible for items lost, stolen, or damaged on its properties.
Each CapMetro service has guidelines specific to the service to ensure a safe and enjoyable experience. Passengers are encouraged to familiarize themselves with and follow these guidelines, in addition to following the rules and courtesies above.
Service-specific Guidelines: