![Access Access](/images/default-source/home-page/capmetro-access---homepage-hero.jpg?sfvrsn=4a43c75c_3)
CapMetro Access
Access is a demand-response, shared-ride service for people whose disabilities prevent them from riding our other bus and rail services. Access service complies with the Americans with Disabilities Act of 1990 (ADA). The term "paratransit" in this section refers to transit that is parallel in service to fixed-route bus service. Our ADA corridor maps can be found here.
As defined by the ADA, a disability is recognized, with respect to an individual, as a physical or mental impairment that substantially limits one or more major life activities. Anyone who, by reason of disability, is unable to use CapMetro's fully accessible bus and rail services may be eligible for Access Service.
To file an ADA or accessibility complaint regarding CapMetro's programs or services, please use the online customer comment form, contact the Customer Service Go Line at 512-474-1200 or talk to us at CapMetro's Transit Store located at 209 West 9th St. Comments will be logged, investigated and responded to.
Book Trips Online
Access riders can book and manage trips seamlessly, track their vehicle and enjoy a stress-free ride using either our phone app or desktop software. Click here to open RiderWeb, first time users should select "Log In" and enter their phone number when prompted.
Download the RiderApp
NEW
Access Eligibility Application
We are currently experiencing errors with our online application. We will update this page when the form is available. Contact eligibility@capmetro.org or call 512-389-7501 for an application or pick up an application in-person at the Transit Store. Thank you for your patience.
Help Us Test NaviLens
Help us test new wayfinding technology for blind or low-vision riders by downloading the NaviLens App and visiting a bus stop equipped with a NaviLens code.