Standards and Guidelines
CapMetro created guidelines for our Pickup service to ensure that it meets the needs of the community and provides a high-quality service. These Pickup service guidelines help us accomplish two important things:
- Decide Where to Offer Our Service: These guidelines help us figure out where we should provide Pickup service and set goals for it.
- Monitor How Well We're Doing: We use special measurements to check how well Pickup service is working in different areas. We look at what makes each area unique.
We operate on a framework with three main parts:
- Community Impact: We measure how Pickup service affects the people who live there.
- Service Quality: We check if Pickup service is working well and doing its job properly.
- Using Resources Wisely: We make sure we're spending money and using environmental resources in a smart way.
The Pickup Service Guidelines were adopted by CapMetro in 2021 to help us make Pickup service better.
The Service Standards and Guidelines are a set of policies that guide every decision in CapMetro’s service change process. Whether we are adding a new bus stop or changing a bus route, these standards inform how changes are made and how performance is evaluated. The document provides a framework for how CapMetro:
- designs transit service,
- measures performance, and
- makes changes to services.
Additionally, the federal government requires transit agencies to have a set of Service Standards and Guidelines.
Service Standards and Guidelines 2023 were adopted by the CapMetro Board of Directors on June 26th, 2023.