Transit Police
Establishing a police department to protect both riders and frontline personnel.
CapMetro has built a team of transit-dedicated police officers for instances when law enforcement is truly needed. Our TCOLE certified, in-house team of police officers is trained on crisis intervention, people-centric policing and fair & impartial policing.
How to Contact Us
- Emergency? Call 911
- Text-a-tip to 512-488-4200
- Non-emergency? Call the GO Line at 512-474-1200
Our Story
The Transit Police is part of our three-team approach to our Public Safety Program, which you can read more about on this page. We were previously hiring contracted TCOLE certified officers. The CapMetro Board of Directors approved the creation of a transit police in August 2021. Since then, CapMetro has selected a chief and had extensive conversations with the community and employees to lay the foundations for the department. Our Transit Police team includes a Chief, Assistant Chief, Captain and dispatchers. Our team obtained TCOLE certification in July 2024.
Engage with Us
We are hosting a series of meetings to explain how our Public Safety Program is keeping you safe and to provide an opportunity for our riders to ask questions and share their feedback.
Join our Transit Police
Be a part of an innovative team.
Our TCOLE certified police officers are developing a new and improved method to help ensure everyone's safety. We adopt a people-centric approach to deliver the appropriate response in diverse situations.
Mission: To create a secure transit environment through innovative people-centric policing, getting everyone safely to their destinations.
Vision: To adopt an industry-leading model of transit policing where all feel understood, welcomed and safe choosing CapMetro as their preferred method of transportation.
- Provide a safe transit experience by preventing and reducing incidents on the CapMetro system and properties
- Recruit, develop and retain a team of empathetic, innovative officers and staff who want to make a positive impact
- Respond appropriately to each situation through CapMetro’s three-team approach
- Build trust through collaboration, transparency and continuous improvement with customers, frontline staff and the transit community
- Responsible: Accountable to our customers, frontline staff and the transit community
- Innovative: Cultivate non-traditional policing with appropriate solutions
- Dedicated: Committed to building a safe system and environment together
- Empathetic: Aim to understand and respect all situations and people encountered
More Important Information
Know the Rules
CapMetro’s Code of Conduct extends across all vehicle types as well as our stops and transit hubs. Before you ride, please read these rules and expectations.