CapMetro Access Rider Tools

Book your trip on the phone, on the web or download the mobile app.

How to start using Rider Tools

Using the CapMetro Access app

Using your smart phone or tablet to download the CapMetro Access app in the Google Play Store and Apple App Store.
Login with your phone number.
Click forgot password to reset your password for the first time.
Use the app for reservations, cancellations, where’s my ride, vehicle location on a map, access to your rider profile and more.
Your password will be the same for the Web.

Using the CapMetro Access Web App

Visit capmetro.org/accessriderweb from your internet browser.
Login with your phone number.
Click forgot password to reset your password for the first time.
Use CapMetro Access Web for reservations, cancellations, where’s my ride, vehicle location on a map, access to your rider profile and more on your desktop.
Shares a password with the app.

Technical Support

For assistance specifically for CapMetro App/Web, call 512-852-7272, navigate to the CapMetro Access menu and press zero for additional assistance.
- As call times may vary, we ask that you leave a voicemail so that we may return your call by the next business day.
For immediate assistance managing a ride, call 512-852-7272, navigate to the CapMetro Access menu, and select reservations, cancellations or "where’s my ride" to speak with a live agent.

Email metroaccess@capmetro.org

Rider Tools Features

Automated Notifications

You may opt in, opt out or change your notification preferences through a live call center agent or through the CapMetro App or Web. Choose your language (English or Spanish) and method (voice, text, email or app). Notifications are offered as a courtesy and are not guaranteed.

Automated notifications available by voice, text, email or push notification to the app.
Notifications include:
- Booking confirmation/cancellation.
- 1-hour advanced trip reminder.
- Vehicle arriving shortly.
- No Show Notice
- Eligibility expiring soon.

Pay Your Fare in the App

Spare Pay in the CapMetro Access app lets you pay fares automatically by securely enrolling a credit or debit card. Recommended for riders who primarily use CapMetro Access. Want a truly hands-free boarding experience? Make sure your photo is on file with Access to avoid the need to show ID!

The Umo app lets you pay fare from your phone and is recommended for riders who use a combination of Access and other CapMetro services.

10 Single Ride Booklets and calendar month passes are available for purchase at the CapMetro Transit Store and at participating local retailers.

Benefits of the Access App

Access Riders

Self-service trip booking, cancellation, and “Where’s My Ride” functions by App or Web. Live call center agents will still be available to assist you if you prefer.
Vehicle location on a map when your ride is nearby.
Automated notifications to keep riders informed about their trips by voice, text, email, or app.
Hands-free boarding option with a photo ID on file and a secure credit card enrolled to auto-pay fares.
Rate and review trips in real time.

Vehicle Operators

Schedule is automatically reoptimized throughout the day, addressing on time performance, gaps in schedules, cancellations, and balancing workload seamlessly.
Modern scheduling algorithm increases ridesharing and lowers back-tracking.
First in-last out scheduling settings make it easier to assist riders.
Real time vehicle location eliminates the need to phone in location details to perform a no show or cancel at door.

Access Staff (call-center, dispatch, customer service, eligibility, etc.)

Real-time access to data, will allow us to automate most reporting.
Automated workflows to reduce reliance on paper records.
Simplified service maps.
Real-time update of customer contact information.
Real-time create/cancel of recurring trip requests.
Real-time creation of most group trips.
Real-time ETAs and vehicle tracking on a map.
Automated trip scheduling & optimization.
Queue of exception trips needing dispatch intervention.
Built-in on-time performance monitoring.
Easily recognize where you have too much/too little service availability.
Easy incident logging.
Fully customized rider profiles, workflows, status tracking, forms, letters, and timers.
Letters exportable in various accessible formats (including Braille-ready).
ADA-accessible interface for staff and riders.