CapMetro Access Eligibility
Eligibility for Access is based on the functional ability to use the accessible fixed-route bus service. It is not a medical decision. The presence of a disability or a disabling health condition by itself does not make an individual eligible for Access service. Eligibility is also not based on age, inability to drive or the lack of availability or convenience of regular city bus service. Only those people whose disabilities, in combination with their functional abilities, prevent them from using fixed-route services are eligible for Access.
The eligibility process includes an application, professional medical verification and an interview and orientation by staff for new and existing customers. A functional assessment may also be required. Eligibility may be granted for a period of up to
four years. This in-person interview and orientation process allows Access staff to answer the questions Access customers may have, including questions about transportation options in the community and how the service works.
Eligibility Process
Step 1: Two step application (with professional verification)
You must complete both parts of this application in order for us to review your qualifications.
Part A: Fill out the applicant's information on this form.
Part B: Request that your licensed healthcare professional complete this form.
Step 3: Transit functional assessment as needed
A third party contractor will administer an assessment to determine the customer's functional ability to use our fixed-route bus service.
Step 2: In-person eligibility review by staff
Access staff will meet with applicants to discuss barriers related to their current abilities to ride the accessible fixed-route system as well as provide an introduction to the Access service. Some applicants will then be referred to an onsite third-party contractor for a transit functional assessment. Upon request, CapMetro will provide transportation to and from the eligibility review free of charge.
Step 4: Those not eligible for Access service
All applicants will be notified of their eligibility decision within 21 days of completion of the Eligibility Review and receipt of any additional necessary documentation. Access staff may contact an applicant's treating professionals in an attempt to obtain additional information deemed necessary for an eligibility determination. An appeals process is available for any applicant who like to dispute an eligibility determination.
Presumptive Eligibility
Presumptive Eligibility entitles new applicants to unconditional eligibility or recertifying applicants to continue their current level of eligibility when the applicant has not received communication of the eligibility decision from CapMetro within 21 days of completion of the eligibility process in its entirety, including the in-person eligibility review and receipt of any necessary supplemental information.
Presumptive Eligibility does not apply in cases where more documentation is requested or when the applicant does not complete the eligibility process. Applicants appealing an eligibility decision are granted presumptive eligibility when a written appeal determination is not received within 30 days from the completion of the appeal hearing
For more information, please review the Access Rider's Guide. Or contact the Access eligibility staff at 512-389-7501 or eligibility@capmetro.org.