Account Balance Error | If have an unexpected negative balance appear in your app account, call 512-474-1200 to speak to a representative.
Help & Contact
Customer Care Line
Call our GO Line at 512-474-1200 for help with route information and service schedules on weekdays from 7 a.m.- 8 p.m. and Saturday, Sunday and CapMetro holidays: 8 a.m.-5 p.m. You can also email us at customer.service@capmetro.org.
If you're stuck after hours, however, we've still got you covered. We have an automated response line that works just like our online Trip Planner and will walk you through the steps of your next trip.
Customer Comments
Access the form below for route info, or to share your feedback, and suggestions.
Leave a Comment
Lost & Found
While CapMetro is not responsible for lost, stolen or damaged items, our staff members will try to help you recover lost or forgotten items. Stop by the Transit Store, call or email us. Lost items are delivered to the transit store after 3:30 p.m. daily.
512-474-1200 (if you lost it that day)
512-389-7454 (if you call the next day or later)
lostandfound@capmetro.org
Security Concerns
Submit a report through our security reporting tool's webform if you see something dangerous at our facilities or on our services.
Discrimination Complaints
If you believe you have been subjected to discrimination under Title VI, you may file a complaint with CapMetro using the Title VI Complaint form.
To file an ADA or accessibility complaint regarding CapMetro's programs or services, please use the online customer comment form, contact the Customer Service GO Line at 512-474-1200 or talk to us at CapMetro's Transit Store located at 209 West 9th St. Comments will be logged, investigated and responded to.
Rail Emergency Line
512-997-0010
512-997-0011
Careers
A career at CapMetro means being a community leader on a team that keeps Austin moving. We hire for positions in all departments including administration and operations.
Our Addresses & Contact Info
Legal inquiries
- Public Information Act requests
- Title VI Civil Rights complaints
Report suspected ethics, fraud and abuse:
CapMetro encourages an honest and ethical working environment. If you suspect that a CapMetro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.