Customer Satisfaction Advisory Committee

The Customer Satisfaction Advisory Committee (CSAC) provides advice and recommendations on planning, operations, services and all other matters of concern to CapMetro customers. The Committee is comprised of 9 members who regularly use transit, and are appointed by the CapMetro board of directors upon recommendation of the CapMetro chief executive officer. You will assist CapMetro in developing and maintaining a transit system that is convenient, dependable and practical.

This committee meets the second Wednesday of every month at 6:00 p.m. unless otherwise noted.

Meetings are held virtually over Zoom. You can join any meeting by clicking one of the meeting invitation links found in the "CSAC Meeting Calendar, Agenda, and Minutes" dropdown below.

Any eligible person seeking an appointment may apply to be considered at any time.

For more information or to arrange for special accommodations, please email:

Peter Breton, Advisory Committee Liaison

Committee Guidelines

The Customer Satisfaction Advisory Committee (CSAC) is comprised of 9 members who regularly use transit, and are appointed by the CapMetro board of directors upon recommendation of the CapMetro Chief Executive Officer. Members assist CapMetro in developing and maintaining a transit system that is convenient, dependable and practical by providing advice and recommendations on planning, operations, services and all other matters of concern to CapMetro customers.

You can contact the committee members, or learn more about the committee by reaching out to the Advisory Committee Liaison at CCR-Community-involvement@capmetro.org.

 

There are nine seats on the Customer Satisfaction Advisory Committee (CSAC). Members are transit users recommended by CapMetro's Chief Executive Officer and appointed by the CapMetro board of directors for a term coinciding with the appointing board member's term.

Customer Satisfaction Advisory Committee Members

Committee MemberAppointed OnTerm EndsAppointed By
Diana Wheeler
-6/1/2025Leslie Pool
(Vacant)
--Matt Harriss
(Vacant)--Chito Vela
David Foster (Chair)-6/1/2025Paige Ellis
B.J. Taylor-8/1/2027Jeffrey Travillion
Arlo Brandt
-6/1/2027Becki Ross
Ephraim Taylor 
-6/1/2026Eric Stratton
Betsy Greenberg
-6/1/2027Jeffrey Travillion
Fangda Lu
-6/1/2026Dianne Bangle