Pickup celebrates 1 million passengers on 4/1/24

Say Hello to Pickup, Our Neighborhood Rideshare!

Pickup is a limited area shared ride shuttle service. If you live in our service zones, use our Pickup app to arrange on-demand transit service to bus stops, appointments, grocery or drugstores and anywhere within a few miles. All for just $1.25 and kids ride free! Scroll down to view our service zone maps.

Read the FAQs below for more information.

Blue Pickup Vehicle in action picking up passengers
 

Download the Pickup App

Or call 512-369-6200 to book by phone.
Kids ride free using the code CHILDFREE

Enter an address in the search field to find out if it's served by Pickup:

See All Service Zones


See Pickup in Action

  • English Tutorial

    How to use Pickup – learn important tips about riding the service in this video.

  • Una Tutorial en Español

    Cómo usar Pickup – aprende consejos importantes sobre usar el servicio en este video.

Pickup Service Zones and Hours of Operation

Pickup Decker

NORTHEAST AUSTIN

Opening January 2025

Learn about the new zone and explore our past community engagement on Pickup Decker here.

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Pickup Dessau

SERVING NORTH AUSTIN

Weekdays, 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

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See your service zone

Pickup Dove Springs

SOUTHEAST AUSTIN

Weekdays 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

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See Your Service Zone

Pickup East ATX

JOHNSTON TERRACE & GOVALLE AREAS

Weekdays, 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

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Pickup Exposition

SERVING TARRYTOWN

Weekdays, 7 a.m. to 7 p.m.

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Pickup Lago Vista

Weekdays, 7 a.m.-7 p.m.

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Pickup Leander

Expanded August 18, 2024!

Weekdays 6 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

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See your service zone

Pickup Manor

Weekdays, 7 a.m.-7 p.m.

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Pickup North Oak Hill

SERVING SOUTHWEST AUSTIN NEIGHBORHOODS

Weekdays, 7 a.m.-7 p.m.

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Pickup Northeast ATX

WINDSOR PARK & NEAR SPRINGDALE/ROGGE LANE

Weekdays, 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

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Pickup South Menchaca

SERVING SOUTH AUSTIN

Weekdays, 7 a.m.-7 p.m.

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Pickup Walnut Creek

NEAR ST. DAVID'S NORTH


Weekdays, 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

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English | Spanish

See your service zone

All About Pickup

Pickup operates in 11 service zones. You can request a ride directly from your phone, either through the app or by calling a Pickup Service Center (at 512-369-6200). Pickup is a shared-ride service, and so we may pick up one or two of your neighbors on the way. Pickup vehicles are completely accessible and can accommodate customers in a wheelchair. Four Pickup zones have been launched since 2021 as part of Project Connect: Dessau, South Menchaca, North Oak Hill and Dove Springs.

Each trip costs just $1.25, the same as a Single Ride pass on Bus and Rapid. A Day Pass, 7-Day Pass or 31-Day Pass will cover your Pickup ride also. Of course, Kids Ride Free on all CapMetro services, just use the promo code CHILDFREE. All you need to do is download the app from your phone's app store (search “Pickup CapMetro”), register for an account and you'll be ready to go. Book a ride and we'll pick you up.

For more details, see our Pickup Rider Guide.

 

Pickup FAQs

Pickup currently serves 8 service zones in Austin (East ATX, Exposition, Northeast ATX, Walnut Creek, Dessau, South Menchaca, Dove Springs and North Oak Hill) and another three in the cities of Manor, Lago Vista and Leander.

For more information, call the Customer Service GO Line at 512-474-1200.

Pickup is an on-demand transit service that takes multiple riders heading in the same direction and books them into a shared vehicle. To use the Pickup app, type in your address and your destination and we'll match you with a vehicle going your way. We'll pick you up at your location and drop you off at your destination.

Don't have a smartphone? Call 512-369-6200 to request a ride. We'll let you know the pickup and drop-off address of your vehicle, as well as its ETA.

Pickup by CapMetro operates differently for each zone. Generally it runs weekdays from 7 a.m. to 7 p.m., but some zones offer different service days and hours. Check the Pickup page to see when your service is available.

Book your trip and track your ride in real-time in the app to get an accurate estimate of your wait time.

The number of riders you will share a ride with will vary based on capacity and your chosen destination.

All Pickup vehicles are fully accessible and can accommodate 1 wheelchair.

No, Pickup vehicles do not have bike racks. 

The fare for this service is $1.25. You can pay in the Pickup app with a credit card or cash when boarding the vehicle. You may also use any CapMetro local pass.

CapMetro does not offer you the ability to purchase passes on the vehicle, but you can use the CapMetro App to purchase passes prior to boarding.

Yes, kids 18 and younger ride free on all CapMetro services, all the time. To book a ride for your child, create an account for the student and enter the promo code "CHILDFREE" from the Pickup app's settings menu. Once you enter the code, you'll receive this message: "You have successfully activated child fares for this account." All rides will then be free.

Riders with a Reduced Fare ID card can use the promo code "reduced" Be prepared to show the bus operator your Reduced Fare ID when boarding." All rides will be $0.60.

Additional questions? Email us at:  customer.service@capmetro.org