Proposed Fare Payment System Updates
CapMetro is proposing an upgrade to how you pay for your rides! Here's what we're working on:
Introducing Tap to Pay
Riders will be able to tap to pay on buses and trains using:
- Debit and credit cards
- Apple Pay & Google Pay
You will see new validators being installed on select buses starting now, but please continue to use the current validators until further notice.
New App
- The CapMetro app will be retired in March 2025.
- Riders will be able to use the new Umo app to pay for fares and Transit's app to plan their trips.
- Our ultimate goal is to integrate Umo & Transit.
Updated Retailers
Load funds to your Umo app or Reloadable Fare Card at an updated network of participating retailers.
Pass & Card Changes
Select passes need to be replaced to work with the new system. We'll help customers swap current cards and passes for new CapMetro Reloadable Fare Cards starting in February 2025. Details on how to switch will come soon.
- What’s going away: Digital 31-day and 7-day passes in the CapMetro App. Digital payments have automatic daily and monthly fare caps, so you never overpay and don't need to pay the full amount upfront.
- What needs to be exchanged: Plastic cards, including AMP cards and passes registered in the HMIS.
- What doesn't need exchanging: Paper cards with a black stripe on the back.
Will my pass work in the new system?
All digital passes in the CapMetro app will need to be used or migrated before March 2025.
- Paper passes have a magnetic stripe located on the back of the pass. Continue using these on the new validators.
- Existing plastic passes will not work on the new scanners. They will need to be exchanged; details will be provided early 2025.
Title VI
There is no fare increase, only the payment system is changing.
These proposed changes are going through a Title VI Analysis to determine if there would be disparate impacts to minority populations or a disproportionate burden to low-income populations. The results of the analysis will be shared with the CapMetro board prior to their decision to approve the proposed fare payment system changes.
Public Engagement
Virtual Public Meeting
January 7
5:30 p.m.
REGISTER HERE
In-person Public Meeting
January 14
5:30 to 6:30 p.m.
2910 E 5th Street in the Rosa Parks Boardroom
Served by Routes 4 and 300
REGISTER HERE
CapMetro Public Hearing
January 15
12 p.m.
2910 E 5th Street in the Rosa Parks Boardroom
Served by Routes 4 and 300
If you wish to speak remotely at the public hearing, contact CapMetro via email or phone (at 512-369-6040) before 9 a.m. on January 15. The hearing livestream link will be posted here.
If you need any specific accommodation, please contact us with any request. We can provide various services, including effective communication and language access services, such as Spanish and ASL. To facilitate your requests, kindly contact us at engage@capmetro.org at least 72 hours in advance.
Stay in Touch
We'll guide you through the app migration and card exchange. Sign up to receive timely emails, messages and in-person help in early 2025.