Proposed Fare Payment System Updates

CapMetro is proposing an upgrade to how you pay for your rides! Here's what we're working on:

Introducing Tap to Pay

Riders will be able to tap to pay on buses and trains using:

  • Debit and credit cards
  • Apple Pay & Google Pay

You will see new validators being installed on select buses starting now, but please continue to use the current validators until further notice.

Image of current and new validators

New App

  • The CapMetro app will be retired in March 2025.
  • Riders will be able to use the new Umo app to pay for fares and Transit's app to plan their trips.
  • Our ultimate goal is to integrate Umo & Transit.

Updated Retailers

Load funds to your Umo app or Reloadable Fare Card at an updated network of participating retailers.

Pass & Card Changes

Select passes need to be replaced to work with the new system. We'll help customers swap current cards and passes for new CapMetro Reloadable Fare Cards starting in February 2025. Details on how to switch will come soon.

  • What’s going away: Digital 31-day and 7-day passes in the CapMetro App. Digital payments have automatic daily and monthly fare caps, so you never overpay and don't need to pay the full amount upfront.
  • What needs to be exchanged: Plastic cards, including AMP cards and passes registered in the HMIS.
  • What doesn't need exchanging: Paper cards with a black stripe on the back.

    Will my pass work in the new system?

    All digital passes in the CapMetro app will need to be used or migrated before March 2025.


    Title VI

    There is no fare increase, only the payment system is changing.

    These proposed changes are going through a Title VI Analysis to determine if there would be disparate impacts to minority populations or a disproportionate burden to low-income populations. The results of the analysis will be shared with the CapMetro board prior to their decision to approve the proposed fare payment system changes. 


    Public Engagement

    Virtual Public Meeting
    January 7
    5:30 p.m.
    REGISTER HERE

    In-person Public Meeting
    January 14
    5:30 to 6:30 p.m.
    2910 E 5th Street in the Rosa Parks Boardroom
    Served by Routes 4 and 300
    REGISTER HERE

    CapMetro Public Hearing
    January 15
    12 p.m.
    2910 E 5th Street in the Rosa Parks Boardroom
    Served by Routes 4 and 300

    If you wish to speak remotely at the public hearing, contact CapMetro via email or phone (at 512-369-6040) before 9 a.m. on January 15. The hearing livestream link will be posted here.

    If you need any specific accommodation, please contact us with any request. We can provide various services, including effective communication and language access services, such as Spanish and ASL. To facilitate your requests, kindly contact us at engage@capmetro.org at least 72 hours in advance. 


    Stay in Touch

    We'll guide you through the app migration and card exchange. Sign up to receive timely emails, messages and in-person help in early 2025.

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