The Service Guidelines and Standards
provides an impartial and objective set of criteria by which services can be
assessed and informed decisions made regarding transit resource allocation. This
document is a policy tool that reflects the mission and goals of Capital Metro.
It is is a living document, and will be reviewed at least every other year with
the Capital Metro board of directors.
The first section of the Service
Guidelines and Standards contains guidelines for the general design of the
overall transit system. This section also lays out guidelines for service
characteristics, including the service span and frequency. Guidelines are to be
used with some flexibility but reflect the intent of Capital Metro in service
design and delivery.
The second section describes the standards for
service evaluation. This section lays out the methodology by which existing
fixed route services are evaluated and how poorly performing routes are
identified. This methodology is to be applied rigorously and consistently in
determining the performance of individual routes.
Download the Service
Guidelines and Standards.