Umo app FAQ

Migrating to the Umo app

Switching over to the new app is necessary! The old app will be discontinued on March 1, 2025. All users are required to transfer to the Umo app for payments before this date.

Use all your active passes and balance in the CapMetro app.

You can fill out a form that we will provide to transfer any remaining value to your new Umo account. 

  1. Download “Umo” in the App Store here or the Play Store here. Open the app, enable location services and choose "CapMetro"
  2. On the home screen of the app, select “Sign in.”
  3. Select “Create a new account.”
  4. Choose to create an account with your mobile number or email.
  5. Select “Wallet” tab and then tap “Buy”.
  6. Choose to either add money to your wallet to pay as you ride or redeem a benefit code.
  7. If adding money to your wallet, you will need to link a payment method.
  8. You’re ready to ride! When you board the Bus, select the “Code” tab at the bottom of your Umo App to reveal a QR code. Hold your phone under a scanner. Wait for the sound and light confirmation screen and you're on your way! On Rail, show the conductor your QR code.

Yes! English, Spanish, and French are supported.

Android users: Update your phone settings to their preferred language.

Apple iPhone users: Add languages to your device to change the language in Umo. This can be done from Settings > Add Language > select English, Spanish or French. Once added, users can update their language settings from Settings > Umo App > Preferred Language.

Using the Umo app (or CapMetro Reloadable Fare Card), you can pay per ride for Bus or Rail (after March 1) instead of paying the full cost upfront for a pass. When you've spent the equivalent of a daily or monthly pass, you've met the cap and the rest of your rides are free until the next service day or calendar month. 

To pay your fare in the app you will be required to create an account with a login, email address, password, pin and billing information. Without setting this information up, you will not be able to buy tickets.

You can use the CapMetro Reloadable Fare Card anonymously, if you prefer.

You can use your Access ID and continue to pay on the vehicle at the farebox with cash. 

If you prefer using the app, Download the Umo app and create an account. If you prefer a card, you can get a CapMetro Reloadable Fare Card at the Transit Store.

Associate your Umo account with discounted fares by filling out this form. You cannot use both the Umo app and the Reloadable Fare Card, you must choose one.

Use this form or visit the new Transit Store (1705 Guadalupe St.) to transfer remaining value to Umo.

Reduced Fare Card holders can only purchase Reduced Fares through the app by first visiting the Transit Store or filling out this form to attach Reduced Fare status in their account. Once your status has been verified, Transit Store staff will grant you access to Reduced Fares in the Umo app or on your CapMetro Reloadable Fare Card. You will then be able to pay through the app for the duration of your Reduced Fare status.

Using the Umo app

Add money to your account with the Umo App by going to Wallet > Buy > Add Money > select amount > Purchase. 

Tap Show Code on the Home screen or tap the Code icon MicrosoftTeams-image (6).pngto scan your validation code on the electronic reader to validate your fare when boarding.  

To add cash to your account in person, click the menu icon in the top left of the app and tap “View Account Code” and provide this number to the cashier. 

You can add or remove a saved payment method by tapping the navigation menu icon Screenshot 2024-05-14 at 1.31.13 PM.png> View My Account > Payment > Replace.  

You can delete a payment method by tapping the navigation menu icon Screenshot 2024-05-14 at 1.31.13 PM.png> View My Account > Payment > Remove.  

You can use your Umo App Wallet MicrosoftTeams-image (8).pngto add more money to your Umo account.

You are not able to buy passes in the Umo app. We are switching to a fare capping system where our customers pay per ride instead of paying the full cost of a pass up front. You still benefit from the savings because the app and the fare card automatically cap your spending at the same value as a daily or monthly pass. Learn more about this process here.

You can use the Umo app to pay for Bus and Rail (starting March 1). If you are using a route without an onboard QR scanner, you must validate the ticket by showing the operator the QR code under "Code" tab in the app.

You can use your code on any route to pay as you ride (and if you have enough balance in your wallet). Once you've reached the maximum fare, the rest of your rides are free for that service day or calendar month.

  1. Open the app, enable location services and choose “CapMetro.”

  2. On the home screen of the app, select “Sign in.”

  3. Select “Create a new account.”

  4. Choose to create an account with your mobile number or email. 

  5. Tap the “Wallet” tab and select "Buy" 

  6. Select “Redeem Benefit”

  7. Enter your 8-character benefit code

  8. Tap “Continue”

  9. Start riding by scanning the QR code! 

Umo applies the benefit code and automatically discounts your fare or applies your promotional code for a benefit. Umo uses benefit codes BEFORE wallet balance.

No. Each rider must use their own fare card or payment method to benefit from fare capping. In order to prevent fraud and duplicate charges, the system waits at least one minute before allowing further charges. 

Manage Your Account

You can manage your Umo App account details by tapping the navigation menu icon Screenshot 2024-05-14 at 1.31.13 PM.pngfrom the Home screen > View My Account > and selecting either My Profile (to update your profile information) or Payment to add, remove, or replace a payment method.  

  • On the My Profile screen, tap Edit to edit your First Name, Last Name, Username, Email, or Phone information.

  • On the Payment screen, tap either Remove or Replace to remove or replace your payment card on file. Tap Add a Card to add a payment method to your account.

Please contact Customer Service at 512-474-1200 and request that your Umo account be deleted.  

usecase icon.pngDeleting your account ensures complete removal of personal and payment information for your peace of mind.  

You can change your location by tapping the current agency in the top right corner of the Home screen. On the Location screen, use the Search field to locate your transit agency, or scroll through the list to locate the agencies closest in proximity to you. If you have enabled location services while using the app, the transit agency closest to you will be at the top of the list.

You can change your location by tapping the navigation menu icon Screenshot 2024-05-14 at 1.31.13 PM.pngfrom the Home screen > Change Location > and selecting the appropriate transit agency.