MetroAccess

MetroAccess is a demand-response, shared-ride service for people whose disabilities prevent them from riding regular bus and rail service. MetroAccess service complies with the Americans with Disabilities Act of 1990 (ADA). The term "paratransit" in this section refers to transit that is parallel in service to fixed-route bus service. Our ADA corridor maps can be found here.

As defined by the ADA, a disability is recognized, with respect to an individual, as a physical or mental impairment that substantially limits one or more major life activities. Anyone who, by reason of disability, is unable to use Capital Metro's fully accessible bus and rail services may be eligible for MetroAccess Service.

To file an ADA or accessibility complaint regarding Capital Metro's programs or services, please use the online customer comment form, contact the Customer Service Go Line at 512-474-1200 or do so in person at Capital Metro's Transit Store located at 209 West 9th St. Comments will be logged, investigated and responded to.

For additional support regarding ADA compliance, you may contact Martin Kareithi, Program Manager-Accessible Services at 512-389-7583 or at CCR-accessibility@capmetro.org.

  • Individuals interested in becoming a certified MetroAccess rider must go through an eligibility process. For information about the eligibility process, to request a MetroAccess application (applications should be brought to your eligibility appointment, not mailed) or to schedule an appointment, please call 512-389-7501.

    For more information about the MetroAccess program, please call:

    All MetroAccess services:
    Tel: 512-852-7272
    Fax: 512-369-7779
    metroaccess@capmetro.org
    Paratransit Eligibility:
    Tel: 512-389-7501
    Fax: 512-369-7779
    eligibility@capmetro.org
    Capital Metro Travel Training:
    512-369-6083
    traveltraining@capmetro.org
    Hearing impaired customers, please use 7-1-1 Texas Relay.

    Office hours
    Weekdays, 9 a.m.-5 p.m.

    Call center hours
    Weekdays, 7 a.m.-6 p.m.
    Saturday-Sunday, 8 a.m.-5 p.m.
    Capital Metro
    Customer Service GO Line: 512-474-1200
    Customer Service TDD: 512-385-5872
    Administrative Offices: 512-389-7400

  • Capital Metro is committed to the Americans with Disabilities Act (ADA) and complies with all applicable rules and regulations issued by the United States Department of Transportation (USDOT) and the Federal Transit Administration (FTA). Capital Metro provides reasonable modification to policies and procedures to customers with disabilities to ensure they can effectively use the agency's transit services.

    Individuals requesting a modification should clearly describe what they need in order to use Capital Metro bus and paratransit services. When feasible, please make any requests for modifications in advance by contacting: Capital Metro Customer Service at 512-474-1200, MetroAccess Eligibility at 512-852-7272 for paratransit customers or Martin Kareithi, Accessible Transportation Specialist, at 512-389-7583. Where a request for modification cannot be made and determined in advance, such as if a barrier or condition exists on fixed-route or paratransit service about which an individual with a disability is unaware, a determination will be made at that time.

    For more information, to make a request or to file a complaint regarding a failure to provide a reasonable modification to policies and procedures, please contact:

    Martin Kareithi, accessible transportation specialist
    Email: CCR-accessibility@capmetro.org
    Phone: 512-389-7583
    Mail:
    Martin Kareithi
    Capital Metropolitan Transportation Authority
    2910 East 5th St.
    Austin, TX 78702

  • Capital Metro está comprometido con la Ley de Estadounidenses con Discapacidades (ADA, por sus siglas en inglés) y cumple con todas las reglas y regulaciones aplicables emitidas por el Departamento de Transporte de los Estados Unidos (USDOT) y la Administración Federal de Tránsito (FTA). Capital Metro proporciona una modificación razonable a las polÌticas y procedimientos para los clientes con discapacidades para asegurar que puedan utilizar los servicios de tránsito de la agencia de una forma efectiva.

    Las personas que soliciten alguna modificación deben describir claramente lo que necesitan para utilizar los servicios de autobús y de paratránsito de Capital Metro. Cuando sea posible, por favor haga cualquier solicitud de modificación con anticipación, poniéndose en contacto con: Servicio al Cliente de Capital Metro al 512-474-1200, Elegibilidad al MetroAccess al 512-852-7272 para pasajeros de paratránsito o con el Especialista en Transporte Accesible de Capital Metro. Cuando no se pueda hacer ni determinar una solicitud de modificación con anticipación, por ejemplo, si existe una barrera o condición en una ruta fija o servicio de paratránsito de la que una persona con una discapacidad no esté consciente, se tomará una determinación en ese momento.

    Para obtener más información, hacer una solicitud o presentar una queja con respecto al incumplimiento de proporcionar una modificación razonable a las polÌticas y procedimientos, por favor póngase en contacto con:

    Martin Kareithi, especialista en transporte accesible
    Email: martin.kareithi@capmetro.org
    Phone: 512-389-7583
    Mail:
    Martin Kareithi
    Capital Metropolitan Transportation Authority
    2910 East 5th St.
    Austin, TX 78702

  • MetroAccess Online

  • Eligibility

  • MetroAccess Rider's Guide