MetroAccess

MetroAccess is a demand-response, shared-ride service for people whose disabilities prevent them from riding regular bus and rail service. MetroAccess service complies with the Americans with Disabilities Act of 1990 (ADA). The term "paratransit" in this section refers to transit that is parallel in service to fixed-route bus service. Our ADA corridor maps can be found here.

As defined by the ADA, a disability is recognized, with respect to an individual, as a physical or mental impairment that substantially limits one or more major life activities. Anyone who, by reason of disability, is unable to use Capital Metro's fully accessible bus and rail services may be eligible for MetroAccess Service.

To file an ADA or accessibility complaint regarding Capital Metro's programs or services, please use the online customer comment form, contact the Customer Service Go Line at 512-474-1200 or do so in person at Capital Metro's Transit Store located at 209 West 9th St. Comments will be logged, investigated and responded to.

  • We offer free travel training for seniors and riders with disabilities. For more information or to schedule an appointment, call 512-369-6083. View the travel training brochure.

  • If you have a wheelchair or scooters that are challenging to secure on our vehicles, we offer a free service that provides yellow tethers (nylon loops) or identification tape to easily identify safe securement placement for Capital Metro vehicle operators. Trained professionals will evaluate your mobility device to determine the best location to place the tethers or tape.

    This service is provided by appointment only. To make an appointment, please contact the Travel Trainers at by calling 512-369-6083 or traveltraining@capmetro.org.

  • Anyone interested in becoming a certified MetroAccess rider must go through an in-person eligibility review. For information about the eligibility process, to request a MetroAccess application or to schedule an eligibility review, please contact 512-389-7501 or eligibility@capmetro.org.

    For more information about the MetroAccess program, please call:

    All MetroAccess services:
    Tel: 512-852-7272
    Fax: 512-369-7779
    metroaccess@capmetro.org
    MetroAccess Eligibility:
    Tel: 512-389-7501
    Fax: 512-369-7779
    eligibility@capmetro.org
    Capital Metro Travel Training:
    512-369-6083
    traveltraining@capmetro.org
    Office hours
    Weekdays, 9 a.m.-5 p.m.

    Call center hours
    Weekdays, 7 a.m.-6 p.m.
    Saturday-Sunday, 8 a.m.-5 p.m.
    Capital Metro General Information
    Customer Service GO Line: 512-474-1200
    Customer Service TDD: 512-385-5872
  • Capital Metro is committed to the Americans with Disabilities Act (ADA) and complies with all applicable rules and regulations issued by the United States Department of Transportation (USDOT) and the Federal Transit Administration (FTA). Capital Metro provides reasonable modification to policies and procedures for customers with disabilities to ensure they can effectively use the agency's transit services.

    Individuals requesting a modification should clearly describe what they need in order to use Capital Metro bus and paratransit services. When feasible, please make any requests for modifications in advance by contacting: MetroAccess Customer Service at 512-852-7272, MetroAccess Eligibility at 512-389-7501 or Martin Kareithi, our program manager for accessible services, at 512-389-7583. Where a request for modification cannot be made in advance, such as if a barrier or condition exists about which a customer is unaware, a determination will be made at the time of the request.

    For more information or to file a complaint regarding a failure to provide a reasonable modification to policies and procedures, please contact:

    Martin Kareithi, program manager, accessible services
    Email: CCR-accessibility@capmetro.org
    Phone: 512-389-7583
    Mail:
    Martin Kareithi
    Capital Metropolitan Transportation Authority
    2910 East 5th St.
    Austin, TX 78702
  • Capital Metro está comprometido con la Ley de Estadounidenses con Discapacidades (ADA, por sus siglas en inglés) y cumple con todas las reglas y regulaciones aplicables emitidas por el Departamento de Transporte de los Estados Unidos (USDOT) y la Administración Federal de Tránsito (FTA). Capital Metro proporciona una modificación razonable a las políticas y procedimientos para los clientes con discapacidades para asegurar que puedan utilizar los servicios de tránsito de la agencia de una forma efectiva.

    Las personas que soliciten alguna modificación deben describir claramente lo que necesitan para utilizar los servicios de autobús y de paratránsito de Capital Metro. Cuando sea posible, por favor haga cualquier solicitud de modificación con anticipación, poniéndose en contacto con: Servicio al Cliente de MetroAccess al 512-852-7272, Elegibilidad al MetroAccess al 512-389-7501 o con nuestro gerente de los programas de los servicios accesibles. Cuando no se pueda hacer una solicitud de modificación con anticipación, por ejemplo, si existe una barrera o condición que un pasajero no esté consciente, se tomará una determinación en el momento que la solicitud he hecho.

    Para obtener más información o presentar una queja con respecto al incumplimiento de proporcionar una modificación razonable a las polÌticas y procedimientos, por favor póngase en contacto con:

    Martin Kareithi, gerente de los programas de los servicios accesibles
    Email: CCR-accessibility@capmetro.org
    Phone: 512-389-7583
    Mail:
    Martin Kareithi
    Capital Metropolitan Transportation Authority
    2910 East 5th St.
    Austin, TX 78702
  • For additional support regarding ADA compliance, you may contact Martin Kareithi, program manager for accessible services at 512-389-7583 or at CCR-accessibility@capmetro.org.

  • MetroAccess Online

  • Eligibility

  • MetroAccess Rider's Guide

  • COVID-19 MetroAccess FAQs

  • Help At Home Kits