Keeping
Transit Costs
Affordable
Equifare: A fare discount program
Equifare, offers a discount for eligible riders. Equifare requires the use of either the CapMetro Reloadable Fare Card or the Umo app.
You qualify for Equifare if:
Your household income is below
200% of the Federal Poverty Level.
You’re enrolled in one or more social
services programs.
We offer an even lower fare for seniors and those with qualifying disabilities. More info here.
Equifare requires the use of the CapMetro Reloadable Fare Card or the Umo app. Please exchange your existing physical card for a CapMetro Reloadable Fare Card at the new Transit Store (1705 Guadalupe St.) by April 1.
If you currently use a digital CapMetro account:
Download the Umo app and create an account starting February 13.
Associate your Umo account with discounted fare by completing our Discounted Fares form
If you have leftover balance you want transferred to your Umo account, we will soon provide a form for you to complete. Please check this page.
If you use a Reduced Fare ID, continue to tap it to the farebox to discount your cash payments.
Fare Capping
The fare cap is automatically calculated on your Reloadable Fare Card so that you never pay more than you should. When you've spent the equivalent of a daily or monthly pass, you've met the cap and the rest of your rides are free until the next service day or calendar month.
Equifare customers will need to associate their account to receive reduced fares by completing the Discounted Fares form. Umo & CapMetro Reloadable Fare Card users benefit from daily and monthly fare capping benefits.
| Fare Type | Fare Cap Time Frame | Standard Fare | Discount Fares | ||
|---|---|---|---|---|---|
| Equifare (Low Income & Social Service Programs) | Reduced Fare (Seniors, Military ID Holders Not in Uniform, Medicare and Riders with Disabilities) | Kids & Emergency or Military Personnel in Uniform | |||
| Local Bus | Single Ride | $1.25 | $1.00 | $0.60 | Free |
| Service Day (4 a.m. - 3:59 a.m.) | $2.50 | $2.00 | $1.25 | Free | |
| Calendar Month | $41.25 | $33.00 | $20.60 | Free | |
| Commuter Bus + Rail | Single Ride | $3.50 | $3.00 | $1.75 | Free |
| Service Day (4 a.m. - 3:59 a.m.) | $7.00 | $6.00 | $3.50 | Free | |
| Calendar Month | $96.25 | $77.00 | $48.10 | Free | |
Apply to Join the Equifare Program
Our application takes about 15 minutes and requires proof of eligibility (such as Medi- Cal, EBT, Social Security Award, check stub or tax return).
You'll receive a confirmation email within 4-6 business days of submitting this form. Once accepted, your Reloadable Fare Card will reflect the Equifare rate. Use your Reloadable Fare Card to pay every time you ride to receive the Equifare rate and earn Daily and Monthly fare caps.
Frequently Asked Questions
How does the fare cap work?
The fare cap is automatically calculated on your Reloadable Fare Card so that you never pay more than you should. When you've spent the equivalent of a daily or monthly pass, you've met the cap and the rest of your rides are free until the next service day (4 a.m. to 3:59 a.m.) or calendar month.
How long does my discount last?
Approved riders will remain enrolled for 24 months. You can apply for re-enrollment after that time period.
What is the difference between Equifare and Reduced Fares?
Both Equifare and Reduced Fare are discounted fare programs. Generally speaking, low-income riders who qualify for certain social welfare programs have access to Equifare prices. Reduced Fares generally apply to seniors and riders with disabilities. Visit the Reduced Fare ID page to learn more.
What if I qualify for both Reduced Fare and Equifare?
Customers who qualify for both Reduced Fare and Equifare rates would be offered the Reduced Fare price since it is the lower rate.
I don't have any eligibility documents with me to upload into the Equifare system at this moment, can I still apply?
Yes, you can apply through our self-verification process without any document attachments. Please note that our representatives may conduct audits in the future and request for verification documents to be sent via email.
How do I load value on the Reloadable Fare Card as an Equifare customer?
It’s the same as any other customer with a Reloadable Fare Card. You can load: via cash at a participating retailer for physical card users. Or via credit/debit card, Apple Pay/Google Pay through the Umo app or online at umopass.com.
Can I get a printed Equifare application form?
Yes, you can pick up a paper Equifare application form at the transit store at 1705 Guadalupe St.
I've received an email confirmation of my Equifare enrollment, but it's not reflecting on my Reloadable Fare Card; what should I do?
We have a dedicated form that assists us in designating your Reloadable Fare Card at the Equifare rate.
I applied three days ago; am I enrolled in the Equifare program?
The enrollment process usually takes 4-6 business days. Once enrolled, you will receive a confirmation email with further instructions. If you haven't received any communication within that time frame, please email us at Equifare@capmetro.org or call us on our helpline at 512-474-1200
If I lose my Reloadable Fare Card, do I need to reapply for Equifare?
No, you don't need to reapply for Equifare. We can issue a new card to you, after which you'll need to re-register your account online or at the Transit Store.
What if I need help filing out the Equifare application?
Our staff can assist you with the application process via phone to answer any questions you may have. Please call the helpline at 512-474-1200.